Epicurious

Saved 12+ hours/week on task routing

Lumina Health used Ailyx to replace manual patient onboarding with an AI intake agent. Within weeks, their process became faster, more accurate, and less resource-intensive.

Lumina Health used Ailyx to replace manual patient onboarding with an AI intake agent. Within weeks, their process became faster, more accurate, and less resource-intensive.

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Challenge
Solution
Implementation
Optimization

Challenge

Manual intake required staff to copy data between systems and follow up with patients via email and phone, creating delays and inconsistent experiences.

Solution

Deployed a custom-trained AI agent that could walk patients through forms, collect information, and answer questions in real time.

Implementation

Integrated the agent into Lumina's website and patient portal. Connected to EMR system, FAQ database, and internal knowledge base to ensure accuracy and compliance.

Optimization

Post-launch analytics were used to refine the agent's responses. Patient drop-off points were addressed by improving flow and tone, resulting in higher completion rates.

Challenge
Solution
Implementation
Optimization

Challenge

Manual intake required staff to copy data between systems and follow up with patients via email and phone, creating delays and inconsistent experiences.

Solution

Deployed a custom-trained AI agent that could walk patients through forms, collect information, and answer questions in real time.

Implementation

Integrated the agent into Lumina's website and patient portal. Connected to EMR system, FAQ database, and internal knowledge base to ensure accuracy and compliance.

Optimization

Post-launch analytics were used to refine the agent's responses. Patient drop-off points were addressed by improving flow and tone, resulting in higher completion rates.

68%

Reduction in onboarding time

40%

Lower workload for admin staff

21%

Increase in patient satisfaction

Process

"The AI agent took over the most repetitive parts of our workflow. Our staff now spends more time where it matters — with patients."

Sarah D.

Head of Operations

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4.9 / 5

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